Important information CPCT

Important Information

California
Parlor Car Tours...Since 1924
500 Sutter Street #401
San Francisco, CA 94102 USA
Phone 415.474.7500
Fax 415.673.1539
US Toll Free 800.227.4250

RESERVATIONS: Any accredited travel agent can complete your travel arrangements. It is suggested you complete your travel plans as far in advance as possible to avoid disappointment. We do our utmost to accommodate last minute bookings, subject only to space on the tours and at the hotels. You may also make reservations from our website, e-mail, and by phoning at 415.474.7500 or our toll-free number 1-800-227-4250 from U.S and Canada.

SEATS: Seats on the motor coach are not reserved. Passengers select whatever seat is vacant at the time of boarding. In fairness to all, there is a procedure of rotating the seating at various times throughout the tour.

HOTEL ACCOMMODATIONS: Hotels for overnight tours are listed in the itineraries. During conventions or special events we reserve the right to substitute hotels of a similar category.

BAGGAGE: When you book a California Parlor Car Tour package, you do not need to limit your checked baggage. There is ample room for hand baggage in the overhead rack in the motor coach. In case of loss, our maximum liability is $500. For damage, other than normal wear and tear, the maximum reimbursement is $50.

MEALS: Many of our tours include meals. Each itinerary will have (L) lunch, and (D) dinner included if a meal is included in the price of the tour. With each meal, you will have complete choice of menu! A typical lunch or dinner includes soup or salad, main course, dessert, coffee, tea or milk. Wine, bar beverages, appetizers and fancy desserts will be an extra cost to you. Vegetarian, Kosher, or other special diets cannot be guaranteed. Applicable taxes and gratuities are also included.

TRIPLE ROOMS AND CHILDREN: In most of the hotels used on our tours, triple rooms are not adequate for three adults and are intended for parents traveling with a child. Children between the ages 5-21 cannot be accommodated in their own hotel rooms but must share with an adult. There is no transportation charge for children under five. All expenses for children under 5 (cribs, rollaway bed, meals, etc.) are payable locally.

SMOKING is prohibited on the motor coach at all times. The majority of hotels offer smoking and non-smoking rooms. Non-smoking rooms will automatically be confirmed. Smoking rooms must be requested in advance at the time of your reservation.

PAYMENT: A deposit of $100 per person is due within ten days of confirming your reservation. Final payment is due 30 days prior to travel. For tours booked within 30 days of travel date, payment in full is due upon confirming reservation. Payment may be made with American Express, Discover, Diners Club, JCB, Visa and Master card. Travel vouchers are mailed upon receipt of full payment. Extra charges will apply for overnight delivery.

CANCELLATION AND REFUNDS: If you must cancel a tour for any reason and wish to rebook at a later date, there is no cancellation fee. Your deposit or full payment will be held for 12 months and applied to another tour of your choice. If you cancel a tour and wish a refund, your deposit and/or full payment will be refunded less the following charges:

Up to 21 days prior to the tour date - $50 per person
20 to 3 days prior to tour date – 50% of the tour cost
2 days to 24 hours prior to tour date – 75% of the tour cost
Less than 24 hours including the day of the tour – No refund

California Parlor Car Tours reserves the right to cancel tours. Should it be necessary to cancel a tour, we will try our best to be-book you on a similar tour package and offer you a choice of dates and packages. If we cancel a tour with less than 28 days notice, and full payment has been received, you will be refunded 110% of the tour cost. If, for any reason, you need to depart the tour early, you refund will be equal to any hotel room cost not utilized. There is no refund for unused sightseeing, meals and transportation.

OUR CONTRACT: Contractual sale includes bus transportation, listed sightseeing admission costs, hotel rooms with tax, advertised meals with tax and gratuities, baggage handling on the overnight sightseeing tours, and coordination of all details. It is out intention to deliver these services. If we fail to do so, you are entitled to a refund only for actual value of the undelivered tour components or service. On rare occasions, if individual clients discontinue the tour, every effort is made to arrange bus transportation to the tour destination and we gladly refund in due course, unused tour component costs.

By Law tours are operated with authority from California Public Utilities Commission and the D.O.T. and other U.S. agencies. We act as agents for hotels, restaurants or other places of business and other transportation carriers in certain areas; we cannot be held liable in any way for loss, injury, or damage to person or property in those places or areas. We are liable only while you are traveling on motorcoaches operated by us. If there are any adverse conditions along the tour route, we reserve the right to bypass such areas. We may decline the sale of the tour or to retain any person as a member of the tour at any time.

For other customized personal individual travel arrangements please contact Customer Service. If you have made your own travel reservations and want to check routes, costs, times, etc. please send details to Charter Department For group travel and motor coach charters we work with Super Sightseeing
in SAN FRANCISCO, California Sun Line in LOS ANGELES and other companies in Monterey and San Luis Obispo. Please email details for quotation to our Group Department.